Cancellation and Refunds

/*! elementor - v3.7.4 - 31-08-2022 */ .elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block} Cancellation and Refund   You may cancel a Payment Order at any time up until it is executed. Once executed, you cannot cancel or amend a Payment Order. You may exercise this right to cancel here ( CANCEL).  If you exercise your right to cancel after you have sent a Payment Order to us, we will reimburse any payments which you made to us before cancellation, but we will not reimburse you if we have paid the money transfer to the Beneficiary/ Recipient before we receive your notice of cancellation  Where you cancel a Payment Order or where we cannot complete a Payment Transaction for any reason, we will arrange for a full refund.  The refund may take three to five (3 to 5) Business Days to process. Please note that refunds may take longer to process where internal Compliance checks are required and/or Compliance related queries need to be addressed  In instances where (i) the Beneficiary/Recipient does not collect the money transferred under a Payment Transaction with three (3) months; or (ii) you make a deposit in our account and fail to identify or proceed with a Payment Transaction within thirty (30) Business Days, we will refund the amount of the Payment Transaction to you less the commission initially charged at our exchange rate applicable at the time of the refund. If we cannot refund the money to you because we are unable to contact you and we do not have valid bank details for you that are sufficient for us to make the refund transfer, we will retain the funds subject to our safeguarding obligations under clause 18.  We are not responsible and we will not refund you for any payments made incorrectly as a result of you providing incorrect payment information. In no event shall we be liable for damages for delay, non-delivery, non-payment, under-payment, or without limitation any other event relating to Your transaction, whether due to the fault, error or omission by Us, for more than the principal amount of your transaction and the transfer fee/charge. We shall be liable to you for all expenses incurred and for which we are responsible, as well as for any interest that may have been applied to you as a result of non-execution or defective or delayed execution of us. We will not accept scored out documents.  In no circumstance shall we be responsible for any losses or damages which are not foreseeable consequences of a breach of these terms and conditions or any failure to complete Transaction and the transfer fee.  We do not accept the responsibility for any failure to perform your instructions as a result of circumstances which could reasonably be considered to be outside our reasonable control. We will not be liable to the client for any incidental, indirect, special or consequential losses or costs or damages or for business losses (such as loss to business profits or opportunities) the Remitter suffers. If you become aware of an unauthorised or incorrectly executed Payment Transaction, you must notify us, without any unjustified delay, for the purpose of rectifying the situation. We will not refund money to you if there is undue delay in informing us about the problem and in any event if not informed within 6 months from the date of sending the money. This communication must be made using the means of communication set out in this Contract. Except for those cases in which Levantine Express Ltd has not provided or made available to you the information corresponding to the Payment Transaction, any communication made by you must take place within at most thirteen months from the execution date of the Payment